Terms and Conditions have been updated. 25/06/2021. Notice No: 2021/001
Please read and understand the terms and conditions.
We can update the terms at any time and we will notify our customers. Any changes will be affected with 1-week prior notice.
When you sign the rental agreement, you accept the conditions set out in the rental agreement. Please read the agreement carefully. If there is anything you do not understand, ask a member of staff to explain it or call 0208 534 0287. All charges and legal costs for any congestion charge, road-traffic offence or parking offence, or any other offence involving the rental vehicle, including costs from the vehicle being clamped, Vehicle Damage Claim Invoices, seized or towed away. If we instruct a third party to act on our behalf you will be accountable for the financial implications that will bring not only for the money outstanding but also charges incurred by the third party. If HTK Heaven Ltd has to instruct a third party to collect outstanding monies owed these charges and interest will be added to the original debt amount. You are responsible for paying the appropriate authority or company for any charges and costs when they ask for these payments. You will also be responsible for paying our reasonable administration charges for dealing with these matters.
The price is on offer is not fixed. The price of the rental offer can increase depending on the driver's insurance and the age of the car. The company's rental price starts from £140.00 (depends on the vehicle's condition and age)
If the company introduce any offer that offer is valid for only two weeks from the agreement start date.
The offer is only valid if a driver or individual hire a vehicle for minimum of three months.
If the hirer, hire the vehicle for less than three months the offer is not valid for the hirer.
Hirer has to pay deposit which is £300 - £500 (depends on license and offences). The deposit is refundable. (Please note: for more information on this paragraph read the detail terms on Section 4, Section 6, Section 10)
The Company and the Vehicle described in the Schedule and the Hirer wishes to hire the Vehicle from the Company on the terms set out below.
TERMS & CONDITIONS:
1.A The Company agrees to hire the Vehicle to the Hirer for the duration of the Hire Period (unless the Agreement is terminated early in accordance with its terms).
1.B The Agreement will only be extended if, before the end of the Hire Period, the Company and the Hirer agree in writing the terms on which the hire of the Vehicle is to be extended.
2. HIRER’S GENERAL OBLIGATIONS
2.A The Hirer is the only authorised person to drive the vehicle.
2.B The Hirer will keep the Vehicle in good repair and condition (reasonable wear and tear excepted) throughout the Hire Period and will not modify or alter the Vehicle or any of its parts or
accessories without the Company’s prior written consent. The Hirer will ensure at the Hirer’s expense that the Vehicle is serviced and that replaceable parts are replaced in accordance with the
manufacturer’s recommendations at service stations approved in advance by the Company.
2.C The Hirer will ensure that the Vehicle is not overloaded at any time.
2.D The Hirer will not use the Vehicle except for the purposes for which it is supplied by the Company, and will not use the Vehicle for driving tuition, for hire to any third party or for any sporting or
racing activities, nor will the Vehicle be taken outside Great Britain.
2.E The Hirer will ensure the Vehicle is kept locked when not in use and adequately safeguarded against risk of loss or theft.
2.F The Hirer will upon request give the Company access to inspect the Vehicle during normal business hours.
2.G The Hirer will immediately notify the Company of any loss or damage occurring to the Vehicle during the Hire Period.
2.H The Hirer is responsible for the Vehicle Service, MOT, Insurance and the Tyres Thread. Company is not responsible for any penalties regarding Tyres Thread, Road Tax, MOT, Insurance. If tyre is puncture or burst that hirer responsibility for to get it sorted and pay for it.
2.I The Hirer is responsible to look after the vehicle Key. Only one key will be provided upon hire.If Hirer lost the key then hirer will be responsible for replacement key or its cost.
3. COMPANY’S GENERAL OBLIGATIONS
3.A If the Vehicle is damaged or breaks down during the Hire Period through no fault of the Hirer, the Company may, but is not obliged to, replace the Vehicle with a suitable alternative Vehicle.
However, the Company will only replace the Vehicle if it has an alternative Vehicle available.
3.B Vehicle Excise Duty (car tax) will be borne by the Company. Other costs will be the responsibility of the Hirer.
4. HIRE CHARGES AND Deposit PAYMENT
4.A Hire Charges (including any deposit payable by the Hirer) are set out in Part A of the Schedule.
4.A.1 We are increasing our hire charges to £100/week for all customers from 01/07/2021. You are required to pay £100/rent every week. Ref:2021/001
4.B The Hirer will pay Hire Charges weekly in advance against the Company’s invoice. The first payment will be due immediately before the Hire Period starts.
4.C All invoices must be settled weekly in advance, failing which the Company will have the right to terminate the Agreement and repossess the Vehicle. Any late payment will entitle the Company to
interest at the rate specified by the Late Payment of Commercial Debts (Interest) Act 1998.
4.D If the Company terminates the Agreement before expiry of the Hire Period on account of the Hirer’s default or breach of contract, the Hirer will remain liable to the Company for all Hire Charges
which are unpaid and all Hire Charges which would have become due if the Hire Period had continued for its full duration.
4.E Hire charges can be paid by direct debit on weekly basis or bank transfer. All payments will be charged through stripe payments. We will ask your bank details/card details for direct debit. All payment will be taken through secure channel with valid SSL certificate.
4.F We accept the deposit only by debit or credit card. Hirercan pay the deposit through our website After making a payment hirer will receive the confirmation email (on the email hirer provided). Email contains the receipt number.
4.G Deposit will be refunded three weeks after hirer leave the company. Deposit will be refunded on the same card hirer pays the deposit.
4.H We only accept cards payment. We don't accept any cash payment. All deposit payment will only be taken through our website. Payments taken by Stripe payments which is secure and safe. You can find more information on
5. INSURANCE & INDEMNITY
5.A The Hirer will take out and maintain at his expense throughout the hire period a fully comprehensive insurance policy against loss or damage of the vehicle to its full replacement value with an
insurance company approved by the Company. The Hirer must provide evidence to the Company that the insurance is in force when he takes delivery of the Vehicle and that the Company’s
interest is noted on the policy.
5.B In the event of any loss or damage, the Hirer will immediately notify the Company and will hold any insurance money in trust for the Company. Also, the Hirer authorises the Company to collect
any insurance monies from the insurers. Any insurance money will be applied in repairs and any shortfall will be the responsibility of the Hirer.
5.C The Hirer will promptly pay any speeding fines, parking charges or other penalties arising during the period of the Agreement and indemnify the Company against all claims, costs and proceedings
arising as a result of the same.
5.E The Hirer will indemnify the Company against any uninsured losses relating to the Vehicle while it is under the control of the Hirer and against all losses, claims, damages, and expenses arising
out the use of the vehicle during the Agreement. The Hirer will also indemnify the Company against any claims or proceedings arising in respect of personal injury or death of any person or
damage to any property, which arises out of the use of the Vehicle during the Hire Period.
5.F If hirer get insurance quote through us or we get insurance on behalf of the driver, we don't charge any insurance cost, all costs for insurance will be paid directly to the insurance broker or insurance company.
6. Offered Price and Insurance Price
6.A Our service is based on first come and first serve. The price of the rental is not fixed it may be vary and depends on the insurance price and the age of car.
6.B There are certain terms and requirement from insurance company if hirer does not fulfil the insurer requirement then company will obtain the insurance from third parties through insurance brokers. And the price of insurance will depend on hirer insurance quote. All insurances which will obtain from third parties, those have to pay by hirer directly. Company will only take or charge the customer rent and deposit.
6.C If hirer fulfil our insurer requirement then we will charge driver insurance and rent in advance.HTK Heaven rental price for Toyota prius starts from £140.00.(only for car).
6.E There are certain requirements and terms of our insurer please read below all terms and requirements from our insurer.
6.E.1 Vehicles and Drivers
6.E.1.1 No refund of premium will be allowed in respect of any insured vehicle involved in a non recoverable accident or loss
6.E.1.2 Drivers must hold a UK Licence for a minimum of 3yrs And Taxi Licence 1 year
6.E.1.3 Drivers must be resident in UK for minimum of 3yrs
6.E.1.4 Excluding drivers who have more than 6 penalty points on their driving licence or who currently have: AC,BA,CD,CU,DD,DR,IN,TT,UT
6.E.1.5 Any proposer/driver aged over 25 and under 65yrs with more than 5 years UK driving experience:
6.E.1.6 Excludes drivers under 25 and over 65 unless previously agreed with Underwriters
6.E.2 Use FOR UK Only Private or Public Hire
6.E.2.1 There is no carriage of toxic chemicals or other hazardous/dangerous goods or materials
6.E.2.2 There is no extensive foreign use (for example, in excess of four weeks any one time).
6.E.2.3 All overseas use should be notified prior to departure in written
6.E.2.4 There is no airside use Technology
6.E.2.5 All vehicles may be fitted with cameras for evidence of an incident
6.E.3.1.If Hirer hire the vehicle with insurance from us then hirer is liable to pay us the excess cost. As we are the owner of the vehicle and all excesses will be paid to us in case of vehicle damage claim. We repair or our partner's garage repairs the vehicle in case of vehicle damage claim. Because of this reason hirer is responsible for excess to pay to us.
6.E.3.2. £1000.00 for vehicle damage on full comprehensive insurance
6.E.4 Claims and Accidents
6.E.4.1 Claims must be reported within 24 hrs
6.E.4.2 Excess doubled if claim reported more than 24hrs after the incident
6.E.4.3 Additional Third Party excess of £500 on all claims not reported within 48hrs
6.E.4.4 Additional Third Party excess of £1000 on all claims reported more than 7 days after the incident
7.1.If Hirer is involved in any accident, fault or non-fault, hirer has to inform the company within 24 hours of an accident. Please report your accident on 0333 5777 066 or
7.2 Hirer is not authorised to make any claim against vehicle damage, as vehicle is owned by HTK Heaven Ltd.
7.3 Hirer is not authorised to repair the vehicle by any accident damage (faulty, non-fault). Only Company can repair the vehicle if any accident occurred.
7.4 HTK Heaven will make all claims against the vehicle damage to the insurance through our qualified solicitors.
7.5 Hirer is liable for all damages on the vehicle. Hirer hire out the vehicle and only hirer is the authorised person to look after the vehicle and drive the vehicle.
7.6 In case of any dispute in liability from Third Party insurance. Hirer is responsible person to pay the damages to HTK Heaven ltd. Regardless the liablity issue.
7.7 HTK Heaven is not responsible for any claims for your personal injury. Please speak with the company or solicitors you made claim from.
7.8 If there is any dispute in Liability then Hirer is a responsible for damages. Once we receive the invoice from repairer we will send to the Hirer and Hirer is responsible for the damage cost, regardless the liability issue. As hirer is a responsible for vehicle, and Hirer is a responsible for all damages occurred in any accident.
7.9 If any vehicle damage claim does not sort in Three months of time from Vehicle Damage Claim made date. Then Hirer is responsible for the vehicle damage.
8. PENALTY TICKETS/SPEEDING TICKETS, OTHER PENALTIES
8.1 Company is not responsible for any penalty tickets. When company will receive any penalty tickets, we will transfer all tickets on Hirer name. You give us authority to disclose your details (includes,
Hire Contract) to Council. Hirer will be responsible for all penalty tickets.
8.2 During the duration of the vehicle hire you will be liable for any penalty charges (PCNs), parking or traffic fines including such penalties or excess charges howsoever issued under the following
acts: PART III of the RTA 1988 / SECTIONS 45 and / or 46 of the RTA 1984 / RTA of 1991.
8.3.Once we received the ticket, we will send hirer the email notification that we have received a penalty ticket for the car, hirer is driving. Then we will transfer the ticket to the hirer name as hirer is responsible for the PCN. All councils including police and other authorities request us the hirer data under data protection act and RTA act. As Hirer have given us the authority we will send them hirer details. Hirer must have to authroise us to disclose hirer details to them
9.1 We keep your data safe and confidential according to data protection act 1998. We do not sell or disclose your data to any third parties. If authorities (e.g Police, Council, DVLA or any appropriate
Government Agency) request your data then you give us authority that we can share your data with appropriate agencies (authorities).
9.2 We rent out the vehicles to the PCO Licensed drivers, who work for UBER or different Minicab offices. We always comply with Data Protection Regulation such as Data Protection Act 1998, General Data Protection Regulation. We never sell or disclose your data to any third parties. All Signatures recorded electronically by accepting the terms. If you dont understand the terms and conditions or you have any question plaese to member of staff before you sign and submit electronically.
10. TWO WEEKS NOTICE
10.1 Hirer must give us two weeks notice in advance before leaving the vehicle. Notice form will be attached with the agreement. If you fail to inform us then we will deduct two weeks rent from your
10.2 For deposit refund we have following policy please read carefully.
10.2.A The deposit will be returned to you after five weeks from Notice Date. If you have any ongoing accident claim against vehicle damage, or you have any penalty tickets then we will not refund
your deposit until the claim has been processed successfully. If you have any vehicle damage then we will deduct vehicle damage cost from your deposit
The Company may terminate the Agreement if:
11.1 The Hirer becomes insolvent or has a receiver or liquidator or administrator appointed over its affairs; or
11.2 The Hirer commits a breach of the Agreement and terms and conditions of the agreement.
11.3 Upon termination, the Hirer will deliver the Vehicle to the Company at the location where it was delivered by the Company to the Hirer and in the same condition (fair wear and tear excepted).
12.1 The Hirer will not assign, sublet or part with possession of the Vehicle during the Hire Period.
14. GOVERNING LAW AND DISPUTES
13.1 The agreement between you as hirer and us as company HTK Heaven governed by English law and any dispute will be resolved by the English courts.
You accept all terms and conditions.